Harbor Breeze is a brand operated by Lowe’s. While they manufacture the best ceiling fans but they can also stop working. Contacting Harbor Breeze customer service is a long process, but there are different methods to deal with the issues of this famous brand.
To contact Harbor Breeze customer service, you can either contact the parent company Litex on 1-800-527-1292 from 8:30 AM to 5:00 PM or the manufacturer Fanim Industries at 1-888-434-3797 from 8:00 AM to 5:00 PM Monday to Friday. When you call make sure to have the model number with you.
In this article, you will learn about how to contact Harbor Breeze Customer support which includes step by step process to get their attention. How to contact Litex industries and what you need to know before you contact them. Lastly, you will get tips on warranty issues along with user manuals.
According to USA consumer product safety commission the manufacturer of Harbor Breeze is Fanim industries and you can dial their toll-free number 888-434-3797 between 8:00 AM to 5:00 PM Monday to Friday (eastern time), reach them online through email at recall@fanimation.com or their website www.fanimation.com.
The information is available on the United States Consumer Product Safety Commission website because 70,000 fans of Harbor Breeze Santa Ana ceiling fans being recalled because of injury Hazard.
How to Find the Make and Model of Harbor Breeze
Before you contact the customer support team of Harbor Breeze, the first thing you should find is the make and model of your fan. The information is typically available on the sticker near the base, but some units come with make and model engraved on them. However, if you are not able to find this information, you can three other methods to locate them:
- Find the receipt. Your receipt will have a model number, make, or SKU on it that will show you the information you are finding. Go to Lowe’s website where you can enter the model number or SKU if you are unable to locate the make. It’s necessary to get these details before you start calling or sending a letter.
- Check the fan’s shipping box. Most shipping boxes contain a picture in which the make and model is displayed. However, if you are looking for the model number (it’s always essential to have every detail in hand), you could go to the website to enter the information which we have discussed in the previous step. You can also contact Litex Industries that we will share below.
- Find the instruction manual. Most manuals of the unit come with the make, model, and model number which is shown in the table of contents. Some of them contain this information on the front or back of the booklet too. It will be worth it to locate this info. This step will make it easier for customer service to research and answer your questions quicker.
Contact Them on the Phone
The easiest and quickest method to contact Harbor Breeze support is by calling Litex Industries. They are available from 8:30 AM to 5:00 PM on Monday to Friday. If it is a weekend and you need help, you can get help from the team of Lowe’s customer support through their phone number, their store or physical address. We will add this information later in the article.
Litex Industries’ phone number which is the parent company of Harbor Breeze is 1-800-527-1292. Before you call them on the phone, you need to make sure you have the make, model, and model number in hand as stated in the previous section. In some situations, SKUs will work as well, but they’re often not enough. Physical descriptions will not be helpful for them since most of the units have the same looks.
According to Talk Desk, the ideal time to call customer support teams is from 5 AM to 12 PM, which means you should use this best time to call Litex Industries from 8:30 AM to 12 PM to reach them during their operating hours.
If you can wait and have some extra time, you can also use mail to contact them by sending a letter to 3401 W Trinity Blvd, Grand Prairie, TX 75050, United States. The process will take several days which will be longer than calling them but this method will not be as competitive as phone calls because most people contact them on calls.
Use Forums
Forums can also be used to contact customers who are facing the same issues. Many people consider this option because they can relate their problems with others. It will be helpful to get the information from the people who have been facing the same issue. If you have tried all the previous steps and tired of waiting, you can use any of these forums:
- Reddit’s HomeImprovement Forum. This dedicated forum is self-exploratory, but it has a lot of information regarding Harbor Breeze products. You can ask anything to fix your issue or you like to know or search for customers who’ve already been in your shoes and get the best answers and solutions. Do not forget to add the make, model, and picture.
- Do It Yourself also contains a helpful forum that can help you to find information regarding Harbor Breeze and Litex Industries. Ask your questions there or find users who’ve already get their problem fixed that you are getting. This community is very helpful because whoever is there enjoys fixing the stuff without paying money.
- The last resort is Harborceilingfan.com. this website has a ton of information and you can search on their website as they have created a lot of posts on the brand. It does have manuals, troubleshooting tips and more. Additionally, you can also locate the parts that you need which are no longer sold on Lowes.
For additional help, you can also check our article on Harbor Breeze Parts which shows how can you get replacement parts for your Harbor Breeze.
Contact Lowe’s Stores
There are many websites on the internet that will tell you that Harbor Breeze is a brand sold through Lowe’s stores. To find more information, you can call, mail or go to Lowe’s store. You can use different ways to contact the company, so let’s discuss them and everything you need to know about them.
Here is a list of methods that you can use to contact Lowe’s store related to Harbor Breeze items:
- Much like Litex Industries, the ideal method to contact Lowe’s is by using their phone number (1 (800) 445-6937). Before you contact them, it will be a wise act to get the make, model, model number, or SKU ready. You can also go to local stores in your area to get help as well. SKU numbers are listed online and you can also find them on your receipts.
- Lowe’s Help Page can also help. You will find multiple phone numbers for different issues and a FAQ section to answer your frequently asked questions without receiving your phone. While you won’t be contacting them directly, a person like me will prefer to get answer as quickly as possible.
- Use Lowe’s email customercare@lowes.com. You can use their email to contact them but it might take a couple of hours or days to get a response, it entirely depends on the time and day of the week you send the email. While sending the email, make sure to send your questions, concerns, and make/model with it. You can also include pictures of the problem, too (optional).
Lowe’s customer support team working hours are from 8:30 AM to 7:00 PM ET every day of the week.
Common Warranty Issues
Before you send them mail or email or call Harbor Breeze customer support to know about the warranty issue, it is essential to know if your item is covered. The reason behind it is that things like wear and tear, and user error are not covered. Most warranties by the manufacturer only cover production problems.
Common Harbor Breeze warranty issues are:
- Motor sputtering, loud noises, and grinding: If your fan’s motor is making unusual noises and it’s within its warranty period, you can contact customer support to get your fan fixed. File a complaint as early as possible to handle it as soon as possible. Also, waiting too long can make the condition worse or push the fan outside its warranty.
- Faulty wiring: It is another problem that can be claimed under Harbor Breeze warranties as it is covered most of the time. Just make sure the problem is within the fan, not in your house’s wiring. If the problem is with your house’ wiring, it can not only ruin the fan but also void the warranty. It is our recommendation that always get professional installation.
- Wobbly blades: Usually, they will not be covered because the problem can be solved by tightening the screws. Heavy usage, unprofessional installation or bad motor can often cause the fan blades to become loose. If the motor is the reason, you might be in luck.
You need to include all the details about noises, wobbling or anything else when contacting Harbor Breeze customer support.
Final Words
After reading this article, you know how to contact Harbor Breeze customer support, you can get answers to all your questions within a few hours or days. If you are facing problems while talking to Harbor Breeze’s support team, you can use other ways such as try searching forum boards, mailing letters, talk to the representatives of Lowe’s.
You can also go to the website of Litex Industries which is under construction now.
We have also added a helpful article to customize your ceiling fan, check out Harbor Breeze Ceiling Fans & Accessories
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